Wholesale

Becoming an Elrene Home Fashions wholesaler

If you would like to upgrade your account to wholesale, please send an email to info@elrene.com requesting access. In the email please introduce yourself and the company of which you are applying. 

Minimum Order Value

Please note, there is a $250 minimum order value for each wholesale order. Your order will not process through check out without meeting this requirement.

Product Exclusion

*Please note, all Villeroy & Boch Dinnerware, Flatware, Serveware & Drinkware are excluded from purchasing at wholesale price.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email customer service at info@elrene.com to receive and RMA #.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@elrene.com.

Shipping

To return your product, you should mail your product to:

Responsibility for returns shipping costs will be based on reason for return.

Please use a trackable shipping service. We don’t guarantee that we will receive your returned item.